What does mutt-minders do?

mutt-minders cleans up dog waste (feces) from customers' yards, dog pens, etc., and removes it from the premises—we bring our own trash bags, and take them away with us when we leave .

Do I need to unlock my gate on the day that mutt-minders is expected?

Yes. mutt-minders workers are not permitted to climb or jump over fences. If your gate must be locked, we strongly recommend that you use a combination lock; mutt-minders will be happy to lend you one.

Can my dog stay in the yard while mutt-minders is working?

In most cases, yes. We like dogs, and get along well with them.

If your dog is not good with strangers or will not allow us to clean your yard, you should restrain your pet on the day of service. If you fail to do so, you will be charged for the visit whether we clean the yard or not.

We do not take unnecessary risks with respect to your dog or our worker!

Will mutt-minders clean my yard through the winter?

Yes. Dogs keep making their messes all year long, so mutt-minders continues to clean up and remove dog waste through winter. If you like, you may put service on hold for the cold months, although there may be an extra service charge for the first cleanup the following spring.

What happens when it snows or rains?

mutt-minders works in most weather, but heavy snow or extreme cold can stop us. If there is more than half an inch of snow, we will postpone service for a day or two, until the snow melts away. If snow stays on the ground for more than a few days and no new snow covers it, we will do regular cleanups to prevent excessive accumulation.

If weather prevents us from completing your regular cleaning, you will be billed for 50% of the regular weekly rate (this will cover the cost of cleaning the additional, accumulated waste when weather permits). For example, a monthly bill that includes three cleanings and one snow day will reflect charges of three and one half times the normal weekly rate.

mutt-minders will usually work in the rain. A very heavy rainfall may slow or stop us, but we will most often be able to make up the work later in the same week.

What about holidays?

mutt-minders does not work the on the following days:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Make-up days for a holiday that falls on a regular mutt-minders service day will be posted in a work schedule in the Customer Newsletter attached to your invoice. Service returns to the regular day the following week.

How much does mutt-minders's service cost?

Cost is dependent upon how many dogs you have and how often we clean. The base price, for a weekly cleaning, is $7.00 per week for one dog.

Twice-a-week service is available in most areas, at a reduced price per visit.

mutt-minders offers a discount for seniors (age 60 and older) and for trained assistance dogs.

Click HERE for complete pricing information.

Is there an extra charge for the first time?

There may be an extra charge for the first service if there is an accumulation of waste; your approval of the extra charge will be required before service is started.

Are there contracts to sign?

No. We can start and stop your service over the telephone. We do not require contracts, there is no minimum service period, and advance notice is not required for service cancellation.

How do I pay mutt-minders?

We will mail an invoice at the end of each month, after the work is done. If you prefer another payment schedule, contact us at 209-345-5967.

There is a $5.00 late fee for accounts not paid by the 15th day of the month following the service.

Is it possible to get one-time-only service?

Sure! One-time-only or short-term service may be easily arranged most times of the year. Due to high demand in the spring, this service may be temporarily unavailable.

What does mutt-minders mean by "SATISFACTION GUARANTEED"?

We promise that you will be happy with our service or you don't pay for it!

We know that our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make the name mutt-minders mean reliable, high-quality service.

We strive to provide perfect service; if ever our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account.

How do I sign up?

Just give us a call at 209-345-5967 and answer a few questions. We will call to confirm your service and answer any questions you may have.